Customer experience (CX) survey tool
Collect immediate, honest customer satisfaction data and use it to improve your business. NPS, CSAT, CES and general customer surveys can be created in minutes.
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Improve your customer experience
Our simple CX tool gets the answers you need without the hassle.
Ask away
Ask the right questions
Asklayer’s CX surveys can be endlessly customized with an unlimited number of questions. If you get stuck we’ve got a question bank full of examples to help you.
- Unlimited questions
- Dynamic ordering
- Many pre-built flows
- Question bank
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The tools you need to turn your CSAT, CES and NPS feedback into action
A single centralized place to collect, analyze, measure and publish customer feedback.
Many businesses utilize hacked together solutions of forms, spreadsheets and manual copy-pasting into a CRM. Avoid the lost time, lost data and hidden costs with our simple, combined solution.
- Simple, direct analytics
- Easy to export data
- Integrate with your CRM
- Automate it!
Integrate
Works with your tools
Asklayer doesn’t just collect and analyize data, it allows you to integrate and send the data on to other tools.
If a customer gives positive feedback, flag them in Salesforce. If a customer leaves negative feedback, send an automatic message to your team’s Slack for immediate action.
Asklayer integrates with the biggest tools and 1000+ more via webhooks.
Many trigger options
Trigger with perfect timing
Asklayer surveys, quizzes polls and questionaires can be triggered to display in many different ways to ensure you never annoy your users.
Trigger based on time, exit intent, scroll depth, inactivity, purchase activity and many more. Over 3 million combinations of trigger settings are possible!
Post purchase CX surveys can be triggered on the web, sent by email and sent via SMS.
The Asklayer difference
Simple and powerful
Loved by the world's best growth hackers
GrowthKit products have hundreds of reviews over multiple platforms. See what our happy customers have to say.
Spin to win is amazing
“Our list growth tripled, We’re totally blown away with our results. Especially the gamification was…”
MioBebe Photography
Wix
Shocked
“This app has been incredible value for money. Shocked by the features vs price.”
Porcelain Art
Woocommerce
Conversions boosted
“Conversion rate is up 30% , we couldn’t be happier!”
Ambient Lounge Japan
WordPress
Helped us
“..This has helped us capture what we need if a customer is about to exit the page.”
Iamyaminah
Wix
Really adds FOMO
“Really adds FOMO to the customer experience and helps to build your customer db”
Cyberguysdmv
Wix
Great App
“Great App. The options are amazing thank you”
Movxadmin
Wix
So Far So Great
“So Far this app works flawlessly and does exactly what I was looking for.”
Jalecfinancial
Wix
Excellent customer support, problems solved
“Generally worked very well, but I ran into some problems. Customer support solved my problems friendly and helpfully.”
Pjvanren
Woocommerce
Game changer
“Asklayer is a game changer for us. We are getting the info we need without breaking our page in Google optimize.”
CastenCatch
Shopify
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Professional features
We’re bringing pro-level features to the masses. Now anyone can compete at a global level.
Enterprise ready
Accessable, scalable, secure and private. WCAG 2.1 accessibility & GDPR privacy compliant. Extended privacy options available for enterprise users.
Exit intent & back button capture
Capture a user's attention when they press the back button or swipe back in their mobile browser and ask them why they are leaving.
Scroll & in-activity sensors
Only show surveys, polls and questionnaires to users who have engaged with your content and scrolled or users who have been inactive for a set time.
Geo-targeting
No location permission required! Target users based on country and city completely seamlessly.
Traffic source targeting
Select users by their source such as social networks, search engines, in-app browsers and more.
Realtime analytics & iteration
Realtime analytics, one-click duplication and fast editing give you the power to iterate quicker than you ever thought possible.
Google Analytics Integration
All your conversion data is integrated into your own Google Analytics so you can slice and analyze the data as you see fit.
True responsive
Don't resize, respond. Micro polls, surveys and questionnaires look great on any screen - built mobile first.
Complex conditional trees & flows
Jump between questions and results freely based on user's answers and create forms of any depth.
More about customer experience surveys
What is a customer experience survey?
A customer experience survey is a tool used by businesses to gather feedback from their customers about their experiences with the company’s products or services. The survey typically includes questions about the customer’s level of satisfaction, the quality of the product or service, and their overall experience with the company. The goal of the survey is to gain insights into what customers like and dislike about the business and to identify areas where improvements can be made.
How valuable is a customer experience survey?
A customer experience survey is a valuable tool for businesses for several reasons:
Improving customer satisfaction: By gathering feedback from customers, businesses can identify areas where they are falling short in delivering a positive customer experience. This feedback can then be used to make improvements that can lead to increased customer satisfaction and loyalty.
Identifying areas for improvement: A customer experience survey can help businesses to identify specific areas where they can improve their products, services, or processes. This information can be used to make data-driven decisions that can result in increased efficiency, cost savings, and a better customer experience.
Gaining insights into customer behavior: A customer experience survey can provide valuable insights into how customers use a company’s products or services, their preferences, and their overall behavior. This information can help businesses to tailor their offerings to better meet the needs and wants of their customers.
Building brand reputation: By actively seeking out and addressing feedback from customers, businesses can demonstrate a commitment to providing a positive customer experience. This can help to build a strong brand reputation and increase customer loyalty.
Overall, a customer experience survey is worth the effort for businesses as it can lead to increased customer satisfaction, loyalty, and ultimately, revenue. By continuously gathering and acting on customer feedback, businesses can stay competitive and relevant in today’s ever-changing marketplace.
What questions should I ask?
The questions asked in a customer experience survey will depend on the specific business and industry, as well as the goals of the survey. However, here are some common questions that are often included in customer experience surveys:
- How satisfied are you with our product/service?
- How easy was it to use our product/service?
- Did our product/service meet your needs?
- Would you recommend our product/service to others?
- How did you first hear about our company/product/service?
- How often do you use our product/service?
- Did you experience any problems with our product/service? If so, how were they resolved?
- How would you rate the customer service you received?
- How would you rate the value for the price paid?
- What could we do to improve our product/service or overall customer experience.
These questions can be further customized to fit the specific needs and goals of the business.
It’s important to keep the survey concise and focused on the most important aspects of the customer experience. Additionally, open-ended questions can be useful to gather qualitative feedback and provide customers with an opportunity to share their thoughts in their own words.
What are the best practices when designing a customer experience survey?
Here are some best practices to follow when conducting a customer experience survey:
Clearly define your goals: Identify the specific goals and objectives of the survey before designing the questions. This will help to ensure that the questions are focused on gathering the information you need to achieve your goals.
Keep it concise: Avoid making the survey too long, as this can lead to low response rates and survey fatigue. Try to keep the survey to no more than 10-15 questions.
Use a mix of question types: Use a combination of closed-ended (e.g. multiple-choice) and open-ended questions to gather both quantitative and qualitative data. This will help you to get a more complete picture of the customer experience.
Test the survey: Test the survey with a small group of customers before sending it out to a larger audience. This will help you to identify any issues with the questions or survey design.
Use a clear and simple format: Use a clear and simple format that is easy to read and understand. Avoid using technical jargon or complex language that may confuse customers.
Offer an incentive: Consider offering an incentive, such as a discount or a chance to win a prize, to encourage customers to complete the survey.
Follow up with customers: Follow up with customers after the survey to thank them for their feedback and to let them know how you plan to use their input to improve the customer experience.
By following these best practices, you can increase the response rate and the quality of the data collected in your customer experience survey.
Frequently Asked Questions
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If you choose the wrong tool, yes! Many major quiz and questionnaire tools download large scripts and make multiple un-cachable requests.
Asklayer was designed with performance in mind. We make a minimal number of requests and the entire script is smaller than one normal image. On average we are 3x faster than our competitors.
Asklayer is loaded using a ‘deferred’ tag – that means your entire site loads and becomes interactive before Asklayer is executed. Asklayer is one of the few tools that can’t slow your site down.
No programming or coding skills are needed to work with our quiz and questionnaire builder. Everything can be handled with an easy point-and-click interface. It only takes moments to learn.
Asklayer is designed to be fast and unintrusive! Smaller than a single image, our script loads ‘deferred’ meaning your full website loads first and becomes interactive before Asklayer loads. With this design and loading strategy, we will never impact your SEO.
Sure you can! We actively encourage it. The direct-signup version of Asklayer doesn’t limit the number of domains you can use it on. Spread your limit over as many clients and domains as you like.
For customers using our Shopify or Wix applications, you will be limited to a single domain. This is not a decision we made, but rather a result of those platform’s restrictions.
Asklayer is GDPR compliant by default. Disabling the consent checkbox in forms will make it non-compliant.
Asklayer was designed and built by conversion optimization experts with 10+ years of experience building brands. It’s got all the features you need and nothing useless weighing it down.
Some headline features that set us apart from our competitors:
- Easy to use no-code builder that allows full customization.
- True mobile responsive widgets.
- Self-correcting email forms.
- Great reporting and analysis features.
- Full data export ability. Own your data.
- Lightweight script that won’t slow your site down.
- Branching logic to jump between questions.
- Pro features such as randomization, NPS, CSAT scoring and much more.