Zapier

Zapier survey integration

Looking to streamline your survey process, especially for NPS and post-purchase feedback? Zapier’s native integration with Asklayer via Webhooks automates the flow of survey data, including NPS scores and post-purchase feedback, directly into thousands of web services.

Unfamiliar with Zapier?
Zapier acts as a bridge between over 3,000 web services, enabling users to create automated actions between apps that wouldn’t normally be able to communicate with each other. For instance, you could create a “Zap” that automatically saves attachments from Gmail emails to a Dropbox folder and then alerts you via a Slack message. This flexibility allows even non-technical users to automate complex sequences of tasks, enhancing productivity and ensuring consistency across their digital activities.

How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here

Example use cases:

Send Survey Responses to Email Marketing Lists

When users complete a questionnaire on Asklayer, their email addresses and preferences can be automatically added to segmented lists in email marketing tools. This enables businesses to tailor their marketing campaigns based on the interests and feedback of their audience.

Send Customer Feedback to CRM

After receiving customer feedback through an Asklayer survey, a Zap can automatically update the customer's record in a CRM system like Salesforce or HubSpot. This ensures that customer service teams have the latest feedback at their fingertips to provide personalized service.

Other Survey Ideas

NPS Survey for Customer Loyalty: Measure how likely customers are to recommend your product or service, identifying promoters and detractors to improve customer loyalty strategies. Post-Purchase Feedback Form: Gather insights on the customer's buying experience, product satisfaction, and suggestions for improvement, helping tailor future offerings. Customer Onboarding Experience Survey: Collect feedback from new users about their onboarding experience, understanding its effectiveness and areas that may need enhancement for better user engagement.

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How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here