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Customer Experience Survey

Customer Experience Survey template

User Feedback Illustration

Garner actionable feedback and strengthen your brand.

Gauge general customer experience with this powerful and easy-to-use CX Survey template from Asklayer. Get the lowdown on your NPS while going further and asking users to use a similar scoring system to gather feedback on various aspects of your brand and business.

Question 1: How likely are you to recommend us to a friend?
・User selects numerical score 1-10.

Question 2: How easy was it to purchase from our online store?
・User selects numerical score 1-10.

Question 3: How could we improve?
・Free response form for users to leave detailed feedback.

Customer Experience Survey template FAQ:

The goal is to gather comprehensive feedback on the customer's end-to-end journey with your brand, identifying strengths and opportunities for improvement.
Use the feedback to pinpoint areas for improvement and recognize what your brand is doing well. This feedback loop is crucial for continuous improvement and growth.
Target customers who have completed an interaction or journey with your brand, such as making a purchase or contacting customer service to gather diverse and meaningful insights.

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The goal is to gather comprehensive feedback on the customer's end-to-end journey with your brand, identifying strengths and opportunities for improvement.
Use the feedback to pinpoint areas for improvement and recognize what your brand is doing well. This feedback loop is crucial for continuous improvement and growth.
Target customers who have completed an interaction or journey with your brand, such as making a purchase or contacting customer service to gather diverse and meaningful insights.