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Attentive

Attentive survey integration

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Attentive survey integration

Looking to elevate your marketing with actionable customer insights? Integrating Attentive with Asklayer’s customizable surveys, polls and questionnaires allows you to enrich customer engagement through NPS, post-purchase feedback, and CSAT scores, seamlessly enhancing your communication strategy.

Unfamiliar with Attentive?
Attentive is a leading mobile messaging platform that enables businesses to engage customers through personalized, real-time communication, driving higher engagement, revenue, and customer loyalty with innovative messaging strategies.

How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here

Example use cases:

Collect detailed feedback from each point of the customer journey, from initial awareness through purchase and post-purchase support, to identify strong points and opportunities for improvement.
Use a combination of NPS and customized questions to understand the factors driving loyalty to your brand, including product satisfaction, service quality, and emotional connection to your brand.
Product Usage and Satisfaction: Simple questions about how customers use your products and their satisfaction levels to guide product development.

Service Improvement Poll: Quick polls on service interactions to gather actionable insights for enhancing customer service.

Marketing Message Effectiveness: Short surveys post-campaign to measure the impact and relevance of your marketing messages, refining future communication strategies.

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How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here

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