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Emarsys

Emarsys survey integration

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Emarsys survey integration

Want to supercharge your marketing with intelligent automation and insightful feedback? By integrating Emarsys with Asklayer, you get a seamless blend of Emarsys’s AI-driven marketing automation capabilities with Asklayer’s proficiency in capturing vital customer insights through customizable surveys for NPS, CSAT, and more. Tailor your marketing efforts with precision, ensuring relevant and timely communication.

Unfamiliar with Emarsys?
Emarsys is a cutting-edge marketing platform that leverages artificial intelligence to provide personalized customer engagement at scale. It allows brands to automate their marketing across multiple channels, including email, SMS, social media, and the web, with a focus on creating highly personalized experiences for customers.

How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here

Example use cases:

This survey aims to gather feedback on the onboarding process for new customers. Questions will cover ease of account setup, clarity of information provided, initial impressions of the product/service, and suggestions for improvement. Insights from this survey can inform targeted onboarding enhancements and personalized follow-up campaigns in Emarsys to boost customer satisfaction and retention.
Designed to understand how customers are using various features of your product or service and their satisfaction levels with those features. The feedback will help identify underutilized features that may need more explanatory content or improvements. Results can drive personalized educational campaigns via Emarsys, focusing on maximizing the value customers get from your product.
Loyalty Program Feedback survey: Collects feedback on the effectiveness and appeal of your loyalty program. Understand what rewards or incentives customers value most and how the loyalty program influences their purchasing behavior.

Post-Purchase Service Satisfaction Survey: Evaluate customer satisfaction with the service they recieve after making a purchase. Identify areas for improvement for targeted survice enhancement efforts via Emarsys.

Email Content Preferences Survey: Understand the types of content that subscribers find most engaging and relevant. This survey can help refine email marketing strategies in Emarsys, ensuring that content is aligned with subscriber interests, reducing unsubscribe rates.

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Insert the answers from your survey into a Google sheet.

How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here

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