ShopMessage

ShopMessage survey integration

Looking for NPS, CSAT, and post-purchase survey solutions for ShopMessage? ShopMessage integrates with Asklayer to combine its powerful Facebook Messenger marketing automation with actionable customer insights from Asklayer.

Unfamiliar with ShopMessage?
ShopMessage is a leading Messenger marketing platform designed for e-commerce, enabling businesses to automate personalized conversations with customers, drive sales, and improve customer loyalty directly through Facebook Messenger.

How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here

Example use cases:

Messenger Campaign Engagement

Assess customer engagement and satisfaction with specific Messenger marketing campaigns to refine messaging and interaction strategies.

Cart Abandonment Feedback

Gather insights from customers who abandoned their carts on reasons for not completing the purchase, informing targeted follow-up messages.

Other Survey Ideas

Product Discovery via Messenger: Evaluate how effectively Messenger marketing helps customers discover new products, influencing future campaign designs.

Post-Purchase Support Satisfaction: Collect feedback on the quality of post-purchase support provided through Messenger, identifying areas for improvement.

Preference for Messenger Communication: Determine customer preferences for receiving marketing communications and support through Messenger versus other channels, guiding channel strategy.

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How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here