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BigCommerce

BigCommerce survey integration

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BigCommerce survey integration

Want to elevate your BigCommerce store’s customer experience? Integrating Asklayer lets you embed NPS and CSAT surveys directly into your shop, enabling you to collect vital customer feedback. This streamlined feedback, especially post-purchase, sharpens your offerings and marketing, boosting satisfaction and loyalty for a more tailored shopping journey.

Unfamiliar with BigCommerce?
BigCommerce is a cloud-based eCommerce platform offering tools for creating and managing online stores. It features customizable designs, product management, payment integration, SEO, and marketing tools, catering to various sales channels like marketplaces and social media. Known for scalability, it supports business growth, eliminating the need for platform changes as businesses expand.

How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here

Example use cases:

After purchasing, customers can be asked via an Asklayer survey about their satisfaction with the product. This feedback helps BigCommerce merchants understand what works and what doesn't, guiding product enhancements or new features.
Utilize Asklayer to segment customers based on their interests or purchasing behavior. This information allows BigCommerce stores to tailor email campaigns or promotions, targeting customers with products that truly interest them, improving engagement and conversion rates.
Post-Purchase Satisfaction Survey: A quick check-in after purchase to gauge satisfaction with the product and buying experience, offering insights to improve post-purchase support and product quality.

Product Development Poll: Engage customers in the development process by asking for feedback on potential new features or products, helping to guide the innovation strategy with customer-driven insights.

Customer Segmentation Quiz: A detailed questionnaire designed to understand customer preferences and behavior, allowing for more effective targeting and personalization of marketing efforts and product lines.

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How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here