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ManyChat

ManyChat survey integration

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ManyChat survey integration

Are you looking to engage your customers more effectively through automated conversations? Integrating ManyChat with Asklayer allows you to do just that. Leverage ManyChat’s powerful chatbot features for Facebook Messenger and other platforms with Asklayer’s ability to gather valuable customer feedback through NPS, CSAT, and post-purchase surveys.

Unfamiliar with ManyChat?
ManyChat is a leading chatbot platform designed to automate and enhance customer communication on Messenger, SMS, and email. It allows businesses to build interactive and personalized messaging experiences that drive engagement, collect leads, and convert sales more effectively.

How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here

Example use cases:

Measure user satisfaction with the chatbot experience, including ease of use, helpfulness, and overall interaction quality to identify areas for improvement.
Understand how effectively the chatbot aids in product discovery and influences purchasing decisions, aiming to optimize the chatbot’s sales funnel.
Feedback on Automated Responses: Collect opinions on the relevance and accuracy of automated responses provided by the chatbot to refine AI responses.

Post-Interaction Follow-Up: After a customer interacts with the chatbot, send a follow-up survey to gauge the effectiveness of the conversation in resolving their query or issue.

Preferred Communication Channel: Identify customer preferences for various communication channels (chatbot, email, phone, etc.) to allocate resources effectively and enhance customer service strategies.

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How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here

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