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Shopware

Shopware survey integration

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Shopware survey integration

Ready to unlock powerful customer feedback for your Shopware site? Shopware, a flexible e-commerce platform, combined with Asklayer’s survey tools, offers a seamless way to engage with your customers and gather insights, enhancing your online business strategy.

Unfamiliar with Shopware?
Shopware is an open-source e-commerce platform offering customizable and scalable solutions for online stores. It features advanced SEO, a versatile CMS, and various integration options, making it suitable for both small and large enterprises looking to boost their online presence.

How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here

Example use cases:

After a customer makes a purchase from your Shopware store, Asklayer can prompt them with a survey to rate their satisfaction and provide feedback on the product. This helps you understand customer preferences and make necessary adjustments to your offerings.
Use Asklayer questionnaires to categorize Shopware store visitors based on their interests or buying habits. This segmentation allows for crafting personalized email marketing campaigns that can greatly improve engagement and conversion rates.
NPS (Net Promoter Score) Survey: Gauge customer loyalty and predict business growth by asking how likely customers are to recommend your Shopware store to others.

Post-Purchase Survey: Collect feedback on the shopping experience, product satisfaction, and any improvements needed right after a purchase is made.

CSAT (Customer Satisfaction Survey): Measure customer satisfaction with your store, services, or specific products to understand overall contentment and areas for enhancement.

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How to use this integration

This integration uses webhooks. Set up a hook catching service such as Make.com or Zapier and send the webhook via the ‘actions’ tab of the survey editor.

In depth instructions can be found here